Amazon Connect Contact Lens Fundamentals
$49
ENROLL NOWCourse Overview
With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of Contact Lens. You will explore implementation scenarios and identify the key considerations to uncover trends, sentiment, and conversation characteristics from contact interactions. You will learn how post-contact summaries are used to replace manual notetaking so supervisors can review interactions efficiently.
Course FAQs
What are the prerequisites for 'Amazon Connect Contact Lens Fundamentals'?
Prerequisites for this continuing education class are set by Amazon Web Services. Most professional development online classes benefit from some prior knowledge. Please check the provider's page for specific requirements.
Will I receive a certificate for this CE class?
Yes, upon successful completion, Amazon Web Services typically offers a shareable certificate to showcase your new skills and fulfill your continuing education requirements.
How long does this online course take to complete?
Completion times for online continuing education courses vary. The provider's website will have the most accurate estimate of the time commitment needed.
