Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
$9.99
ENROLL NOWCourse Overview
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Course FAQs
What are the prerequisites for 'Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)'?
Prerequisites for this continuing education class are set by Amazon Web Services. Most professional development online classes benefit from some prior knowledge. Please check the provider's page for specific requirements.
Will I receive a certificate for this CE class?
Yes, upon successful completion, Amazon Web Services typically offers a shareable certificate to showcase your new skills and fulfill your continuing education requirements.
How long does this online course take to complete?
Completion times for online continuing education courses vary. The provider's website will have the most accurate estimate of the time commitment needed.
